1. What is Trendmall.pk?
Trendmall.pk is an online store offering a wide range of quality products designed to enhance your lifestyle. We are committed to providing top-notch customer service, competitive pricing, and a seamless shopping experience.
2. How do I place an order on Trendmall.pk?
To place an order:
- Browse through our product categories.
- Select the product you want to purchase and click on “Add to Cart.”
- Once you’re ready to checkout, click on the cart icon and proceed to checkout.
- Fill in your shipping details and choose your preferred payment method.
- Review your order and confirm the purchase.
3. What payment methods are accepted on Trendmall.pk?
We accept the following payment methods:
- Cash on Delivery (COD)
- Bank Transfer
4. How much does shipping cost?
Shipping charges are Rs 199/-. We offer Free Delivery for orders over Rs. 3,000/-.
5. What is the delivery time for my order?
Delivery time typically ranges from 2 to 5 working days, depending on your location. However, during busy shopping seasons or high-demand periods, delivery may take up to 7 working days. Please note that no deliveries are made on Sundays or national holidays.
6. How can I track my order?
Once your order is shipped, you will receive a confirmation message with a tracking number. You can use this number to track your order through the courier’s website or contact our customer service for assistance.
7. Can I cancel or modify my order after placing it?
Yes, you can cancel or modify your order before it has been shipped. Please contact our customer service team as soon as possible with your order details. Once the order has been dispatched, cancellation or modification is not possible.
8. What is Trendmall.pk’s return and exchange policy?
We offer a 14-day return and exchange policy. Products must be in their original condition, unopened, and in resaleable condition to be eligible. For faulty products, exchanges, or refunds, please contact our customer service team within 15 days of receiving your order.
9. How do I initiate a return or exchange?
To initiate a return or exchange, please fill out the return/exchange form available on our website or contact our customer service team with your order details. We will guide you through the process and arrange for the return or exchange.
10. Who pays for return shipping?
Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving a faulty product or a packing mistake.
11. How long does it take to process a refund?
Refunds are processed within 2-4 working days after we receive and inspect the returned item(s). Refunds are made via bank transfer, and the processing time may vary depending on your bank.
12. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately at 03106219670 (WhatsApp) or [email protected]. We will assist you in resolving the issue promptly.
13. Are there any non-returnable items?
Yes, certain items, such as perishable goods or products that have been used, damaged, or are not in their original condition, are not eligible for return or refund.
14. How can I contact Trendmall.pk customer support?
You can reach our customer support team via:
- WhatsApp: 03106219670
- Email: [email protected]
We are here to assist you with any questions or concerns you may have.
15. Does Trendmall.pk offer international shipping?
Currently, we only offer shipping within Pakistan. We are working on expanding our services to international customers in the near future.
16. Can I purchase a gift card from Trendmall.pk?
At the moment, we do not offer gift cards. However, you can share your favorite products with friends and family, and they can purchase them directly from our website. Or you can Pay in advance and send it as a gift to your Friends & Family.
17. Are the products on Trendmall.pk authentic?
Yes, all products sold on Trendmall.pk are 100% authentic and sourced from reputable suppliers. We ensure that our customers receive only the highest quality products.
18. How can I stay updated on new products and promotions?
To stay updated on our latest products, promotions, and offers, subscribe to our newsletter, follow us on social media, or regularly visit our website.
19. What happens if my order is delayed?
In the event of a delay, we will notify you via email or phone with an updated delivery timeline. We strive to deliver your order as quickly as possible and apologize for any inconvenience caused by delays.
20. Can I return an item purchased during a sale or promotion?
Yes, items purchased during a sale or promotion are eligible for return or exchange within our standard 14-day policy, provided they meet the return criteria.